Return & Refund Policy

Last updated: July 2026

30-Day Return Window

We want you to love your Brand One purchase. If you are not completely satisfied, you may return most items within 30 days of the delivery date for a refund or exchange.

Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

• Returned within 30 days of the delivery date
• In original, unworn, unwashed condition
• With all original tags still attached
• In original packaging (if possible)
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened fragrance items (for hygiene reasons)
• Items marked as "Final Sale"
• Accessories that have been worn or used
• Items returned after 30 days of delivery

Restocking Fee

A restocking fee of 15% of the item purchase price will be deducted from your refund in the following cases:

• Items returned that show signs of use, try-on wear, or have been washed
• Items returned without original tags or packaging
• Returns initiated after 15 days of delivery (but still within the 30-day window)

How to Initiate a Return

1. Email support@brandoneapparel.us with your order number and reason for return
2. We will send you a Return Merchandise Authorization (RMA) number and return instructions within 1–2 business days
3. Ship the item(s) back to our Kansas City, MO address using a trackable carrier
4. Once received and inspected, we will process your refund or exchange within 5–10 business days

Return Shipping Costs

Return shipping is the customer's responsibility, except in cases where the item is defective, damaged, or we shipped the wrong product — in those cases, we will provide a prepaid return label at no cost to you.

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect your return. Depending on your bank or payment provider, it may take an additional 3–5 business days to appear on your statement. Any applicable restocking fee will be deducted before the refund is issued.

Exchanges

Want a different size or color? We are happy to process an exchange as long as the item is in stock. Contact us at support@brandoneapparel.us to get started. Exchanges are not subject to a restocking fee provided the item meets return eligibility conditions.

Defective or Wrong Items

If you received a defective item or we sent the wrong product, please contact us within 7 days of delivery. We will send a replacement at no cost to you — no need to return the original item in most cases.

Questions?

For return questions, email us at support@brandoneapparel.us or visit our Contact page.