Question 1

How long does standard shipping take?

Accepted Answer

Standard shipping takes 2–3 business days to process plus 5–10 business days in transit (7–13 business days total) via USPS, UPS, or FedEx. Orders placed before 12 PM ET on a business day are processed the same day.

Question 2

Do you offer free shipping?

Accepted Answer

Yes. We offer free standard shipping on all U.S. orders over $75. Orders under $75 ship for a flat rate of $6.99.

Question 3

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes, we ship to Alaska and Hawaii via standard shipping. Delivery typically takes 7–14 business days from dispatch, and these orders are not eligible for the $75 free shipping threshold — standard rates apply regardless of order total.

Question 4

Do you offer overnight shipping?

Accepted Answer

Yes. Overnight shipping is available for $24.99 via FedEx Priority, with delivery in 2–3 business days total (1 business day handling plus 1–2 business days transit) when ordered before the 12 PM ET cutoff.

Question 5

How do I track my order?

Accepted Answer

Visit our Track Order page and enter your order code and the email address used at checkout. Tracking numbers are emailed once your order ships and may take 24–48 hours to update.

Question 6

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, American Express, and Discover, all processed securely through PayPal's checkout.

Question 7

Is my payment information secure?

Accepted Answer

Yes. All transactions are processed through PayPal with SSL encryption. We never see or store your full card number on our servers.

Question 8

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery on items in original, unworn, unwashed condition with tags attached. Email support@brandoneapparel.us with your order number to start a return.

Question 9

How long does a refund take?

Accepted Answer

Once we receive and inspect your return, refunds are processed within 5–10 business days back to your original payment method. Your bank may take an additional 3–5 business days to post it.

Question 10

Can I exchange an item for a different size or color?

Accepted Answer

Yes, as long as the item is in stock and meets our return eligibility conditions. Email support@brandoneapparel.us and we'll walk you through it — exchanges are not subject to a restocking fee.

Question 11

What if my order arrives damaged or defective?

Accepted Answer

Contact us within 7 days of delivery at support@brandoneapparel.us with your order number and a photo. We'll send a replacement or a full refund at no cost to you, usually without requiring the original item back.

Question 12

Can I cancel or change my order after placing it?

Accepted Answer

Orders can be cancelled or modified within 2 hours of placement, before they enter processing. After that window, contact us immediately and we'll do our best to catch it before it ships.

Question 13

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only, including Alaska, Hawaii, and U.S. territories.

Question 14

How should I care for hoodies, tees, and joggers?

Accepted Answer

Machine wash cold with like colors and turn garments inside out to protect any printed graphics. Avoid bleach and fabric softener, and tumble dry low or hang dry to keep the fit and print intact.

Question 15

How do I clean my sneakers?

Accepted Answer

Spot clean with a soft brush, mild soap, and cool water, then air dry away from direct heat or sunlight. Avoid the washing machine, which can warp soles and loosen adhesives.

Question 16

How should I store fragrances and leather accessories?

Accepted Answer

Keep fragrances away from direct sunlight and heat to preserve the scent, and store leather goods like belts and bags away from moisture. A cool, dry closet works best for both.

Question 17

What sizes do you carry?

Accepted Answer

Adult apparel runs XS–2XL, kids' sizing runs from 4T through size 14, and most hats are true one-size with an adjustable strap or snapback closure. Each product page includes a size chart with measurements in inches and centimeters.

Question 18

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes. Contact us at support@brandoneapparel.us for bulk orders of 10 or more units or wholesale inquiries — we respond within 1–2 business days.

Question 19

What if an item I want is out of stock?

Accepted Answer

Restocks happen regularly on our best sellers. Email support@brandoneapparel.us and we can let you know when a specific size or colorway is back.

Frequently Asked Questions